How to Access Your Maymont Home on Move-In Day
Follow the steps below to access your home on move-in day, retrieve your keys, and set up any keyless entry smart lock features if needed.
Last updated July 16, 2026
Move-In Day Access Overview
At 10:00 AM on your move-in day, you'll receive an email with the location of your lockbox and your access code. Use that code to open the lockbox, retrieve your house keys, and unlock your front door.
If your home also has a keyless entry smart lock, you'll receive a separate email or text with your access code and instructions to register your account. Your physical keys from the lockbox will also unlock the smart lock, so you can use either method to get in.
Any additional items, such as garage remotes or community access cards, will be waiting inside your home when you arrive.
Accessing Your Home
- 1
How Your Home Entry Works
Every Maymont home includes a lockbox containing your house keys. Select homes also include a keyless entry smart lock.
- Combination Lockbox — All Homes: Use the code from your move-in email to open the lockbox and retrieve both house keys. Keep both keys with you throughout your lease.
- Keyless Entry Smart Lock — Select Homes: If your home includes a keyless entry smart lock, you'll receive a separate email or text with your access code and instructions to register your account. Your physical keys from the lockbox will also unlock the smart lock, so you can use either method to get in.
Inside Your Home
- 2
What to Expect Inside Your Home
Depending on your home, you may find additional access items placed inside when you arrive, such as:
These items are usually placed in the kitchen or another visible spot so they're easy to find during move-in.
- Garage door opener.
- Community access card or gate code.
- Side gate, storage area, or amenity codes.
Move-In Day Checklist
- 1Before Move-In Day
Confirm Your Contact Information
Complete this step in the days leading up to your lease start date.
Before move-in day, make sure your email address is up to date and that you're opted in to receive text messages from Maymont. This helps ensure you receive your access details and any important move-in updates.
- 2
Watch for Your Move-In Email
At 10:00 AM on move-in day, check your inbox for an email with your lockbox location and access code. If your home has a keyless entry smart lock, look for the separate email or text as well.
- 3
Locate Your Lockbox
When you arrive, open your move-in email and find the lockbox location. Keep the email open on your phone so your code is easy to reference.
- 4
Open the Lockbox and Retrieve Your Keys
Enter your code to open the lockbox and retrieve your keys. Use one of the keys to unlock your front door and enter your home.
- 5Keyless Entry Smart Lock Homes Only
Set Up Your Keyless Entry Smart Lock
Skip this step if your home does not have a keyless entry smart lock on the front door.
If your home has a keyless entry smart lock, follow the instructions in the separate email or text to register your account and activate your personal access code. Your physical keys from the lockbox will also unlock the smart lock, so you can use either method.
- 6
Find Your Additional Access Items
Once inside, check the kitchen or another visible location for any garage remotes, access cards, or other move-in items.
- 7
Test Your Keys and Access Items
Before unloading, take a moment to test your key, garage opener, and any access cards or codes to make sure everything is working properly.
Need Help Getting In?
If you have trouble accessing your home, contact your Maymont Homes move-in coordinator at (833) 426-6739. Please have your move-in email ready so your information can be verified quickly.
(833) 426-6739Key Access FAQs for Maymont Homes Residents
Answers to the most common questions about accessing your new Maymont home on move-in day.
Every Maymont home includes a permanent combination lockbox. Your move-in email includes the lockbox location and your combination. Use that combination to open the lockbox and retrieve both physical house keys.
Depending on your home, your access package may also include:
Additional items are typically placed in the kitchen or another visible spot when you arrive. Your move-in email and coordinator confirm exactly what your home includes before move-in day.
- Keyless entry smart lock setup email or text from Rently with an access code (smart lock homes)
- Garage door opener
- Community access card or gate code
- Side gate, storage area, or amenity codes
Every Maymont home has a permanent combination lockbox. The lockbox location is included in your move-in email, along with your combination code. Use that combination to retrieve your physical house keys on move-in day, regardless of what type of front door lock your home has.
For the front door itself, some homes also have a keyless entry smart lock with a digital keypad. Other homes have a traditional keyed lock instead. Your move-in email confirms which setup your home has so you know what to expect before you arrive.
If you're unsure, contact your Maymont Homes move-in coordinator at 833-426-6739.
Your move-in email arrives by 10:00 AM ET on your move-in day. It includes your lockbox location, your combination, and any property-specific instructions. If your home has a keyless entry smart lock, you will also receive a separate email or text from Rently to register your smart lock.
To make sure you receive it on time, confirm your email address is up to date and that you're opted in to SMS messages from Maymont in the days leading up to move-in.
If it's after 10:00 AM ET on your move-in day and you haven't received your move-in email, first check your spam or junk folder, as automated messages sometimes land there.
If it's still missing, contact your Maymont Homes move-in coordinator at 833-426-6739 and they'll resend your access details directly.
If your lockbox combination is not working, double-check that you're entering your combination exactly as it appears in your Maymont move-in email.
If your smart lock code is not working, double-check your access code from the Rently email or text and make sure you're pressing each key firmly on the keypad.
If either code still does not work, contact your Maymont Homes move-in coordinator at 833-426-6739 to verify your code and reset it if needed.
If you're locked out after move-in, your lockbox is the fastest way back in. Find your Maymont move-in email for your lockbox location and combination — the lockbox holds your spare house key.
If you can't locate your move-in email, contact Maymont Resident Support at 833-426-6739 and they'll help you recover access.
To avoid lockouts, save your lockbox location and combination somewhere easy to find after move-in. For smart lock homes, also save your access code from the Rently email or text. Remember, your physical house keys from the lockbox will also unlock the smart lock if needed. If you have a smart lock, you can deactivate auto-lock in your device settings if you prefer.
If you've lost your physical house keys, contact Maymont Resident Support at 833-426-6739. Replacing keys may require a locksmith, and the team will walk you through next steps.
Yes. You can change the combination on your permanent lockbox to a new combination of your choosing at any time after move-in. For smart lock homes, your digital access code and smart home settings become fully private once you accept the registration link from Rently and register your device.
If you need help, contact your Maymont Homes move-in coordinator at 833-426-6739.
To get your mailbox key, visit your local USPS post office with a copy of your lease as proof of residency. The post office will issue you a key for your home's mailbox.
Maymont reimburses residents for any cost associated with obtaining a mailbox key. Keep your receipt and submit it to Maymont for reimbursement.
For any issue with your access code, smart lock, or other access items at move-in, contact your Maymont Homes move-in coordinator at 833-426-6739.
For ongoing maintenance issues with locks, garage door openers, or other access devices after move-in, submit a maintenance request through your Maymont Homes resident portal.